Common Issues
The door is squeaking when it opens and closes.
Springs, roller stems, and hinges can squeak and be noisy. This is caused by normal use and does not necessarily indicate a problem. We lubricate our garage doors upon installation and with every service call. Lubricating your doors every three months by using a spray-on lubricant, such as a light machine oil, can help extend the life of your garage doors. Never use grease or dry lubricant. If the noise persists, give us a call.
The springs are broken.
Contact a professional garage door dealer/installer. Do not attempt to remove, repair, or adjust springs or cable. Do not continue to try to open the door. HIGH SPRING TENSION CAN CAUSE SERIOUS INJURY OR DEATH.
The garage door does not open smoothly, but in a jerky motion or with loud noises.
This may be due to the lack of maintenance of the garage door or garage door opener. Call us for a service check-up.
When I push the button on my garage door remote, the garage door doesn’t open.
This could be due to several issues. The most common is that your garage door remote may need the batteries replaced. There also may be no power going to your operator or your spring(s) may be broken. We are happy to help with any of these issues.
The garage door does not close all the way, but goes back up into the open position.
An object may be blocking the path of the photo eye sensors of a garage door opener or the photo eye sensors of the opener may be misaligned.